TruConnect, sometimes called TruConnect Wireless and formerly called TruConnect Mobile, is a Mobile Virtual Network Operator (MVNO) that operates in the United States that provides pay-as-you-go plans, Wi-Fi plans, free phone services, smartphones and free phone services through the Lifeline and Affordable Care Program (ACP). Lifeline and ACP are government programs to connect people who need help with cell services; unlimited Calling, texting, and free monthly data.
TruConnect was founded in 2011 and provides 4G and 5G cell services. It uses the T-Mobile infrastructure to provide these wireless services.
TruConnect is part of the federal government lifeline program that provides free phone, unlimited calling and texting Texting, and 14 GB of monthly data connectivity. To qualify for this, you need to be part of one of these programs, SNAP, SSI, Medicaid, Federal Public Housing Assistance, Tribal-specific programs like TTANF, Income at or below 135% of the Federal Poverty, veterans Pension and Survivors Benefit ProgramsGuidelines. If you meet one of these, apply for TruConnect Lifeline program.
TruConnect is not the only Lifeline provider in the United States. These are the lifeline providers.
- Access Wireless
- Assurance Wireless
- Easy Wireless
- Life Wireless
- QLink Wireless
- SafeLink Wireless
- StandUP Wireless
- TAG Mobile
- Your Call Wireless
- Cintex Wireless
- NewPhone Wireless
- AirTalk Wireless
- TracFone Wireless
If you meet the FCC Lifeline requirements, you can get free phones and services from these service providers.
TruConnect Free Phones
TruConnect free Android phone available currently is the Cloud Mobile Stratus C5. It is however available for purchase for $80 if you do not qualify.
The other phone available is the Cloud Mobile Mist Flip, a flip phone, going for $50.
Additionally, there’s a subsidized Android tablet going for $10.01, Sunshine Elite Tablet.
TruConnect Replacement Phone
TruConnect can replace your phone if it got lost or damaged within the warranty period.
Call TruConnect customer support on (800) 430-0443 to receive the new phone. Ensure that you have your identifying information with you so they can process your request faster.
TruConnect provides hotspot services for free with ACP approval for eligible people and at $30 for 8GB. Cloud Mobile Sky 4G LTE hotspot is used to provide the hotspot services.
Free with ACP approval
TruConnect App for iPhone and Android Devices
TruConnect has an Android and iPhone app called MyTruconnect by Truconnect Communications, Inc..
On the app, you can:
- Pay your bill
- Track usage
- Top up
- Watch videos
- Refer Friends
- Complete offers
- Contact support
TruConnect Network Coverage Map
TruConnect uses the T-Mobile towers to provide connectivity. To get the fastest internet speed, set up TruConnect APN settings.
Enter your city, state or Zip code to find out network coverage in the area.
Zoom in and out to explore coverage.
TruConnect Customer Service
Call (800) 430-0443 to contact Customer Care support service. You can also email TruConnect customer service support directly at [email protected].